SHIPPING POLICY

1. Order Processing

At Alessia Fontaine, all orders are processed within 1 to 3 business days after payment has been confirmed.

Orders placed during weekends or holidays will be processed on the next business day.

2. Shipping Times

Estimated delivery times may vary depending on the customer's location and the selected shipping method.

Estimated delivery time:

United States: 5 to 12 business days

International Shipping: 7 to 21 business days

These times are approximate and may be affected by external factors such as weather, customs, high demand, or delays by the shipping company.

3. Shipping Costs

Shipping costs are calculated at the time of purchase and will be displayed before completing the order.

During certain promotions, Alessia Fontaine may offer free shipping on selected orders.

4. Order Tracking

Once the order has been shipped, the customer will receive a tracking number via email to monitor the status of the shipment.

5. Delivery Delays or Issues

Although we work to ensure fast and secure deliveries, Alessia Fontaine is not responsible for delays caused by:

Shipping companies

Customs processes

Weather conditions

Incorrect addresses provided by the customer

Situations beyond our control.

6. Incorrect Address

It is the customer's responsibility to verify that the shipping address is correct before completing the purchase.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional reshipping costs.

7. Lost or Damaged Orders

If an order arrives damaged or is lost during transportation, the customer must contact us as soon as possible so we can evaluate the case and offer an appropriate solution.

8. Contact

For any questions related to shipping, you may contact us:

📧 Email: fontainealessia9@gmail.com

🌐 Website: Alessia-fontaine.com